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This contains information to help you get checked-in and ready to live at Windsor Manor this Summer. Please don’t hesitate to ask questions. We look forward to having you here!

Manager Office Hours

Summer Hours:

Monday – Friday: 1:00p.m. – 5:00p.m.
(Appointments available)

On-Site Manager
Michelle Neser
Leasing Specialist
Tiffany Stanger
Office Email
Office Phone / Text
(208) 356-6789


Windsor Manor management communicates with you primarily through your Resident Portal login email and cell phone texts.  

Please read all communication – you are responsible for what the messages contain. 

Move-In Damages Sheet

If you haven’t already, please make a thorough inspection of your apartment and report any damage found on the Inspection Report through your Resident Portal here. This inspection will prevent you from being held accountable for prior damages and must be completed within 48 hours of checking in.  

Any damages not listed could be charged to you and/or your roommates. This form is for damages only. Regular maintenance or cleaning is not included on this form.

Your Apartment

This is your home, and it is starting in good condition. So, your apartment remains in good repair and a beautiful place to live, please keep it clean. Treat yourself and your roommates with respect by working together and having a great Summer.  

Through the Summer, please process maintenance requests for any damage or maintenance issues as they occur. We will fix them for you (this includes light bulbs and remote batteries).  

Maintenance requests are submitted here through your Resident Portal. Submit details – we will send staff within 24 business hours. Watch for their maintenance card and/or a response email through the Resident Portal informing you of what has been done to remedy the problem. 

In a public health crisis, all non-emergency staff visits to the apartments will be limited. 

Windsor Manor offers 24-hour EMERGENCY maintenance requests. Residents are to call 208-356-6789 in the event of an emergency and if no one answers, text “URGENT” to the same phone number and call again. Emergency maintenance is defined as “anything that is damaging the complex or another tenant”.  

If there is a life-threatening emergency, call 911 first and then call the on-site manager and/or send someone to apt 1-204 to get the manager.   

Please don’t expect your roommates to pay for your damages. At check out, if there is unreported damage found by staff in a common area of the apartment, repair costs must be charged to everyone in the apartment, regardless of the responsible party. We appreciate residents who take ownership for damage in common areas.   

Under NO circumstances is a member of the opposite sex to be spending the night in your apartment OR in the bedrooms of an opposite gender apartment ever.  This is grounds for immediate eviction as well as other Honor Code issues.  If you have a need, please contact management for assistance.

Fire and Safety

Installed in your apartment is an overhead sprinkler system. Decorations should never be attached to the ceiling or near window coverings. Anyone who tampers with or hangs items on these sprinkler heads and causes it/them to deploy will be responsible for all damages. 

If a fire extinguisher is used inappropriately and/or without putting out an actual fire, there will be an additional charge of $50 to recharge the fire extinguisher to all the apartment tenants. If the resident responsible takes responsibility for the expense, the recharge of the extinguisher will be accounted for accordingly. 

Windsor Manor will not be held liable for resident-initiated accidents on the property.   

Amenities are used by residents at their own risk.


The network is “Windsor Manor” and “WelcomeHome!” is the password. Each apartment has its own internet router. To protect the system for everyone, no additional internet routers or devices are to be used enabling “bridging” or otherwise manipulating the internet system.  

If you have difficulties with the internet, please call Optix and they will help you (208) 242-3711. If it is not resolved to your satisfaction, please let management know.

Mailing Address


125 East 2nd South Apt 1-[your apt #]
Rexburg, Idaho 83440


125 East 2nd South Apt 2-[your apt #]
Rexburg, Idaho 83440

Mail can be retrieved at the mailboxes by the office behind the soda machine. The apartment mail key is in your apartment by the front door. If USPS delivers a package too large to go into your mailbox we will text you.  

Any packages delivered by UPS, FedEx, and DHL should be delivered directly to your apartment by the carrier. Windsor Manor is not financially responsible for any package or parcel delivered to a common area, corridor, or the mailroom.   

So your package can find you, all deliveries (food, mail, and packages) must include your name AND apartment number.


Each resident receives, and signs for, one apartment door key. Test it in your door when you check in to assure it works.  It needs to be returned at the end of the semester.  

There is a $15 charge for any lost keys or keys turned in that don’t work in your assigned apartment front door.  Please do not lend your key. Copying Windsor Manor keys is prohibited.


If you have reserved a personal parking space, please make sure you put your parking sticker in either your front or rear window so it can be seen (not in a tinted area) and park in your assigned spot. There is no parking, except for visitors in the designated visitor’s section, on the top parking deck over the Summer. If you have any questions, please reach out to management.


At no time are bikes or other wheeled transportation (i.e. scooters) allowed in any apartment. Wheeled transportation (bikes, scooters, etc.) should be stored in the bike rooms and must have a current permit in view.  Please see management if you need a permit, free to all residents.   

Anything parked in the bike room without a permit will be removed and disposed of.


All utilities are included in the rent. We expect you to be aware of what is happening in your apartment. Please set temperatures to reasonable levels (68-72° Fahrenheit) and make sure to keep outside windows and doors closed when Heating/AC units are being used.  

If utilities are being used beyond average regular usage (800 kWh per month), the residents of the apartment may be charged for excessive power. If power usage has increased and the apartment is in danger of reaching the usage cap, management will notify the residents of the apartment.


Please use only High Efficiency (HE) laundry detergent. The washers are low-flow water users and HE laundry soap will give you the best results. The laundry is for residents of your apartment only. Please do not allow visitors to use them. 

If you and your roommates would like a dryer rack for the inside of your dryer, please let us know. We are happy to check one out (per apartment) and we will even bring it to you. Work with your roommates to establish a laundry schedule. 

Clean Checks Over the Summer Term: 

Clean checks will be performed on the following dates: 

August 7th 

August 21st 

September 4th 

This is how it will work: 

Both buildings will be checked starting at 2 p.m. on the dates indicated above with NO rechecks. 

Clean check sheets can be found on your refrigerator and must be marked with a dry erase marker with the name of who is taking responsibility for each area – if this is not done, the entire apartment will be held accountable for all jobs.  

The Clean Checker comes to your apartment on clean check day (see above). If when they arrive everything is done, everyone has passed their clean check. If there is anything not done, then there will be a bright orange sheet of paper on the kitchen counter with the jobs needing attention circled. Residents have a chance to fix what is in danger of failing and the Clean Checker will be back to do a recheck ($4) the next day. If everything is fixed when they return, $4 is all the responsible resident(s) owe. If the Clean Checker returns and the jobs are not clean, then they will do the job and charge the responsible resident another $9 for a total of $13 and the resident has officially failed their clean check. 

You do not have to be present for clean checks, just make sure your responsibilities are taken care of. 

The stove, sink and other appliances will scratch. Please do not use abrasive cleaners such as Comet or abrasive sponges. Soft Scrub is okay and works well.  

  • Toilet – Q-tips, cleansing/baby wipes, tissues, paper towels, feminine supplies, etc. should not be flushed down the toilet ever.  You will be financially responsible for all costs resulting from a clogged toilet and possible overflow due to improper materials being flushed. 
  • Kitchen and bathroom sinks – Oil/grease or any other non-water-soluble materials should NEVER go down any sink (oil, grease, paint, food pieces, etc.). You will be financially responsible for all costs resulting from any damage or cleaning due to a clogged sink/shower/tub and any overflow due to improperly disposed material. 

Pet Policy

To protect our allergic residents and guests and in accordance with the BYUI contract here at Windsor Manor, we adhere to a strict no pet policy. You and your guests are not to have any animals (including fish) inside the complex, including hallways and common areas. Service animals are permitted as allowed by law. 

Residents are subject to all apartment, carpet, and furniture cleaning fees as well as eviction if this policy is not followed. Not adhering to this policy qualifies as a breach of contract. 

Common Areas

The common areas are an extension of your apartment. We expect you to keep them clean and in good condition. Please do not move any of the furniture around or from the common areas. If you notice something requiring attention, please let us know.  

Study, Music, Conference Rooms are on a first-come, first-served basis (except for the 1st Floor Conference Room in the Men’s building), if they are not being monopolized by any individual or group.  

Reservations for the Theater Room, Activities Room, 1st floor Conference Room, and Hogsmeade can be made by Windsor Manor residents through the Resident Portal.  

Enjoy all your amenities here at Windsor Manor. All the amenities (theater, exercise room, activities room, conference rooms, and study rooms) are here for you to enjoy and utilize. Please help keep them clean and neat for those who come after you. We hope you have a great experience and get a chance to use all the areas provided.

Our aim is for you to feel at home at Windsor Manor. Please tell us how we can help you have a great Summer. We are excited you are with us and hope you enjoy discovering the secrets of Windsor Manor.

Welcome Home!

The Entire Windsor Manor Staff