Dear Resident,
Welcome home! We’re so glad you’ve chosen Windsor Manor as your home for the Summer 2025 Term. This letter contains important information to help you have a safe, successful, and enjoyable stay. If you have questions, please don’t hesitate to reach out—we’re here to help.
Contact Information
On-Site Manager
Michelle Neser
Leasing Manager
Tiffany Stanger
Office Hours
Office Hours: Monday–Friday, 12–5 PM (Appointments available)
Phone / Text
(208) 356-6789
Email
windsormanor@redstoneresidential.com
Website
www.windsormanor.net
Maintenance Requests
Submit all maintenance issues through the Resident Portal. Most issues (light bulbs, batteries, etc.) will be addressed within 24 business hours. You’ll receive updates via the Portal.
For emergencies (issues causing damage to the property or posing safety risks), call (208) 356-6789. If there’s no answer, text “URGENT” and call again. In a life-threatening situation, always call 911 first.
Move-In Damages Sheet
Check your apartment thoroughly. Use the Damage Report Form (on your refrigerator) to document any pre-existing issues with your roommates. Submit it to the office by Monday, July 28, 2025, at 5 PM.
📝 Note: This form is for reporting damage only—not for general maintenance or cleaning.
Apartment Living
This is your home. Please treat it—and your roommates—with care and respect. Your cooperation helps us maintain a clean, safe, and welcoming environment.
- Submit maintenance concerns promptly.
- Damage found in shared areas at checkout will be charged to all residents, unless someone takes responsibility.
- Honor Code Reminder: No overnight guests of the opposite sex. Violating this will result in immediate action and may include eviction.
Refer to the BYU–Idaho Student Living Standards and the Roommate Guide for more.
Safety & Security
- Fire sprinklers are in place for your safety. Do not hang anything from them. Damages will be the resident’s responsibility.
- Misuse of fire extinguishers incurs a $50 fee, shared unless someone claims responsibility.
- Amenities are to be used at your own risk. Windsor Manor is not responsible for accidents caused by misuse or negligence.
Internet
- Wi-Fi Network: Windsor Manor
- Password: WelcomeHome!
- Each apartment has its own router—do not add or modify internet equipment.
- Troubles? Call Optix at (208) 242-3711. If unresolved, contact our office.
Trash & Deliveries
- No trash pickup during Summer Term. Take garbage directly to the dumpsters.
- Mailboxes are near the office, behind the soda machine. The mail key is by your front door.
- For packages too large for your mailbox, we’ll text you. Deliveries (Amazon, UPS, FedEx, etc.) go directly to your apartment.
- Always include your full name and complete apartment number on deliveries.
Mailing Address
Men
125 East 2nd South Apt 1-[your apt #]
Rexburg, Idaho 83440
Women
125 East 2nd South Apt 2-[your apt #]
Rexburg, Idaho 83440
Keys & Parking
- You’ll receive one apartment key—test it immediately. Lost/unworking keys: $30 replacement fee.
- Do not duplicate or lend your key.
- If you’ve reserved a parking space, display your sticker visibly. Visitors must park in designated visitor spaces.
Storage & Bikes
- No bikes, scooters, or wheeled items inside apartments.
- Use bike rooms with a valid permit—available for free from the office.
- Unpermitted items will be removed and discarded.
Utilities & Energy Use
Utilities are included in rent. Help us conserve by:
- Keeping temps between 68–72°F
- Keeping windows/doors closed when using HVAC
Excessive usage over 800 kWh/month may result in additional charges. We’ll notify you if you’re approaching the cap.
Laundry Tips
- Use HE (High Efficiency) detergent only.
- Laundry is for resident use only—no visitors.
- Need a dryer rack? We’ll bring one to you!
Work with your roommates to coordinate a laundry schedule.
Clean Checks:
Scheduled Dates:
- August 5 (Recheck: August 6) – starting at noon
- August 19 (Recheck: August 20) – starting at noon
- September 2 (Recheck: September 3) – starting at noon
How It Works:
- Use the checklist on your fridge and assign jobs. Unassigned jobs will be randomly assigned by the clean checker.
- In danger of failing your clean check? $5 recheck fee. If still not complete when rechecked, a $15 total charge will apply.
- You don’t need to be home—just make sure your area is clean.
Cleaning Tips:
- No abrasive cleaners (like Comet). Use Soft Scrub for surfaces.
- Never flush wipes, Q-tips, or feminine products—clogged toilets are your financial responsibility.
- No grease or food particles down the sink—damage caused by clogs will be charged to residents.
Pet Policy
No pets of any kind, including fish. Service animals are allowed by law with approved accommodations. Email windsormanor@redstoneresidential.com for questions or requests.
Violation = cleaning fees, contract breach, and possible eviction.
Common Areas & Amenities
These are shared spaces—help us keep them clean and enjoyable:
- Don’t move or remove furniture.
- Study, Music, and Conference Rooms are first-come, first-served (except Men’s 1st Floor Room).
- Reserve the Theater, Activities Room, or Hogsmeade via the Resident Portal.
- If you notice something that requires attention, please let us know.
Enjoy the gym, theater, and all the amenities Windsor Manor has to offer!
We want you to thrive during your time here. A safe, clean, and respectful environment starts with each resident—and we’re here to support you along the way.
If there’s anything you need, reach out. We’re so happy you’re here and can’t wait for you to discover all that Windsor Manor has to offer.
Welcome Home!
